Once an order is placed and we’ve received the prescription, including the patient’s pupillary distance (PD) measurements, it will take around 10-14 days business days from the time the order is placed, to the time of arrival to your door as long as we have all of the required information.
For most lenses, it typically takes 1-2 days for the order to be created by our lab before shipping to our fulfillment center where it will be packaged.
After completing processing, your base frames will be shipped to our fulfillment center. This typically takes another 3-5 days for the frames to arrive and be packaged by our fulfillment team. After arriving at our fulfillment center, your order will ship via UPS or USPS to you, depending on what shipment method you chose at checkout.
Please reach out to us at firstname.lastname@example.org if you have any questions!
I read that "it will take around 5-7 business days to make single-vision lenses and an additional 5-7 business days for the order to ship to your door"... That's 10-14 business days..
And lens with add-ons (blue-light, transitions, sunglass, or premium ultra thin..surfaced, prism lens, etc)... it can take 6-8 business days for your lens to be made and an additional 3-4 business days..."
That's 9-12 business days..
Is that really accurate?
Glasses that have lenses with add-ons generally arrive faster? Or should I assume something was worded incorrectly there?
Apologies for the confusion! Recently, we have moved lens lab, so lens creation is only taking 1-3 business days for production, however, it can take an additional 3-4 days for the order to arrive at our fulfillment center. Right now, our processing times are taking around 10-14 business days from the order being placed to arrival. This all depends on if we have all of the information we require at the time of checkout.
No need to apologize and thank you so much for the prompt reply!
I own a small business myself, so I am well aware that production times are CRAZY just about EVERYWHERE right now!
While I am super anxious and excited to receive my order, your times are actually very reasonable with all things considered!
I appreciate the clarification, look forward to receiving my order and thank you again!!
Of course, you are very welcome! I have also updated the article so it is more accurate as well. Thank you for pointing this out to us so we may better ourselves!
Hi Mary - At this time, we only offer Non-prescription lenses. Our lab cannot send out just the frames as this opens them up to breakage during transit. Non-prescription lenses should arrive within 7 days from the time of delivery if you do not purchase top frames.
Hi Jennifer - Our shipment time frame for Canadian orders is about the same as our orders that ship within the United States. However, there could be one or two extra days added to the shipment process while it clears customs.
Hi Lindsey! We don't want to request your personal information on a public forum, so please email the team at email@example.com. Or, give us a call at 646-389-9692 and someone on the team will be happy to give you an update! If you don't get a team member over the phone, please feel free to leave us a voicemail and we will call you back within 24 hours. Thanks!
I placed my order a couple days ago and it hasn’t even changed from order placed.
Hi Addison! It looks like we need more information to proceed with your order. Please check your email (including your spam folder) for an email from one of our CX associates.
Hi it’s been two weeks and no updates and no help via email
I placed my order April 1st. It stayed on “prepping for shipment” status for over 2 weeks. I submitted all info needed for my prescription the day I placed the order and was never asked to provide any additional info. It is now saying I won’t get my order til the 28th. Even just counting business days, that’s over 20+. I have asked for any explanation of delays and have just been told “it’s preparing for shipment” like I’ve been aware of for several weeks now. At this point I’m just going to cancel the order and go elsewhere.
It took 3 weeks for me to receive my order. I decided that pair wasn’t for me after that experience.
I placed my order March 9th and allegedly they are coming today🙄🙄🙄 I honestly am so disappointed
I coulda spent my almost $200 on zenni and had them weeks ago
Belinda, that’s who I ordered from for the past 6 years and this is true. Zenni never took this long, but they also don’t use DHL for shipping which is the cheapest and slowest service. They lose packages and all! This is who Pair used for both my orders. I will be going back to Zenni for future purchases for glasses, just an overall better experience.
Hello, I just wanna say that you guys are great. I can't wait to get my first pair of glasses in and top frames. I've been binge watching Shark tank and saw yalls episode. Which was perfect timing because I just had my yearly eye exam done. Yall saved me a $100 on my glasses this year. Thanks.
Added note. 10-14day + wait does not seem bad when you normally wait a month plus getting glasses from the VA.
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