In order to ship out your Pair as quickly as possible, we first have to ensure we have all of the necessary information including the prescription and the pupillary distance (PD) measurements. After sending this information over to our lens lab, it can take 10-14 business days for the entire Pair process to be completed - from the creation of your Pair to the delivery of your Pair. This timeframe is standard for Base Frame orders, but Top Frame orders may take slightly less time (3-5 days to ship out) since they require less production time.
After processing, most orders arrive 5-7 business days after they ship out, if our standard shipping option is chosen. Please note — we do offer priority, 3-day and rush shipping as well! We always try to do our best to get your Pair to you as soon as possible!
Below are our current shipping options for our US customers:
Standard Shipping - FREE! Once your order has finished processing and arrives at our fulfillment center, once shipped, it will typically take 5-7 business days to be delivered.
Priority Shipping - $15. Once your order is finished processing and arrives at our fulfillment center, it will take typically 3-5 business days to be delivered once shipped. (not offered for PO Boxes)
3-Day Guarantee - $30. Once your order is finished processing and arrives at our fulfillment center, it will take up to 3 business days to be delivered once shipped. (not offered for PO Boxes)
Rush Shipping (Next Day) - $60. Once your order is finished processing and arrives at our fulfillment center, once it is shipped it will be delivered on the next business day. (not offered for PO Boxes)
For orders heading to Canada:
Delivery times are subject to fluctuate depending on what province you are located in, but please allow 8-14 business days for shipping. Please note that this timeframe only begins after your order has been processed at our lab and fulfillment center, so please allow for processing time as explained above. We use DHL International to ship to Canada. We also offer two expedited shipping options to our Canadian customers: WW Express" (2-5 business days - $60) and "WW Expedited" (4-8 business days - $30).
Please note: Expedited shipping only expedites your order after it has completed processing and is on the way to you. Every order still needs to go through a processing stage, and then be packed up and shipped out by our fulfillment center. By purchasing the expedited shipping, this cannot expedite the processing that every order still goes through before it’s ready to go.
If you would like to track your order or check on your order status, you can always visit your My Orders page. Of course, we'll also send you an email with tracking info once your order has shipped out.