What are your shipping times?

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16 comments

  • Avatar
    Heather Guest

    I read that "it will take around 5-7 business days to make single-vision lenses and an additional 5-7 business days for the order to ship to your door"... That's 10-14 business days..
    And lens with add-ons (blue-light, transitions, sunglass, or premium ultra thin..surfaced, prism lens, etc)... it can take 6-8 business days for your lens to be made and an additional 3-4 business days..."
    That's 9-12 business days..
    Is that really accurate?
    Glasses that have lenses with add-ons generally arrive faster? Or should I assume something was worded incorrectly there?

    0
  • Avatar
    Pair Support

    Hi Heather, 

    Apologies for the confusion! Recently, we have moved lens lab, so lens creation is only taking 1-3 business days for production, however, it can take an additional 3-4 days for the order to arrive at our fulfillment center. Right now, our processing times are taking around 10-14 business days from the order being placed to arrival. This all depends on if we have all of the information we require at the time of checkout.

    Best, 
    Emily

    -3
  • Avatar
    Heather Guest

    No need to apologize and thank you so much for the prompt reply!
    I own a small business myself, so I am well aware that production times are CRAZY just about EVERYWHERE right now!
    While I am super anxious and excited to receive my order, your times are actually very reasonable with all things considered!
    I appreciate the clarification, look forward to receiving my order and thank you again!!

    -3
  • Avatar
    Pair Support

    Of course, you are very welcome! I have also updated the article so it is more accurate as well. Thank you for pointing this out to us so we may better ourselves! 

    -3
  • Avatar
    Pair Support

    Hi Mary - At this time, we only offer Non-prescription lenses. Our lab cannot send out just the frames as this opens them up to breakage during transit. Non-prescription lenses should arrive within 7 days from the time of delivery if you do not purchase top frames. 

    Hi Jennifer - Our shipment time frame for Canadian orders is about the same as our orders that ship within the United States. However, there could be one or two extra days added to the shipment process while it clears customs. 

    Best, 
    Emily

    0
  • Avatar
    Pair Support

    Hi Lindsey! We don't want to request your personal information on a public forum, so please email the team at hello@paireyewear.com. Or, give us a call at 646-389-9692 and someone on the team will be happy to give you an update! If you don't get a team member over the phone, please feel free to leave us a voicemail and we will call you back within 24 hours. Thanks! 

    -1
  • Avatar
    Addison Register

    I placed my order a couple days ago and it hasn’t even changed from order placed.

    2
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    Pair Support

    Hi Addison! It looks like we need more information to proceed with your order. Please check your email (including your spam folder) for an email from one of our CX associates.

    -1
  • Avatar
    Belinda Murillo

    Hi it’s been two weeks and no updates and no help via email

    0
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    Kayla Baker

    I placed my order April 1st. It stayed on “prepping for shipment” status for over 2 weeks. I submitted all info needed for my prescription the day I placed the order and was never asked to provide any additional info. It is now saying I won’t get my order til the 28th. Even just counting business days, that’s over 20+. I have asked for any explanation of delays and have just been told “it’s preparing for shipment” like I’ve been aware of for several weeks now. At this point I’m just going to cancel the order and go elsewhere.

    0
  • Avatar
    Kayla Rohm

    It took 3 weeks for me to receive my order. I decided that pair wasn’t for me after that experience.

    1
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    Belinda Murillo

    I placed my order March 9th and allegedly they are coming today🙄🙄🙄 I honestly am so disappointed

    1
  • Avatar
    Belinda Murillo

    I coulda spent my almost $200 on zenni and had them weeks ago

    1
  • Avatar
    Kayla Rohm

    Belinda, that’s who I ordered from for the past 6 years and this is true. Zenni never took this long, but they also don’t use DHL for shipping which is the cheapest and slowest service. They lose packages and all! This is who Pair used for both my orders. I will be going back to Zenni for future purchases for glasses, just an overall better experience.

    0
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    Daniel Thompson

    Hello, I just wanna say that you guys are great. I can't wait to get my first pair of glasses in and top frames. I've been binge watching Shark tank and saw yalls episode. Which was perfect timing because I just had my yearly eye exam done. Yall saved me a $100 on my glasses this year. Thanks.

    Added note. 10-14day + wait does not seem bad when you normally wait a month plus getting glasses from the VA.

    0
  • Avatar
    Angelika Hirtler

    What if a package is lost in shipping? Does Pair assume responsibility for the customer never receiving their order?

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