At this time, we offer Standard Free Shipping with USPS on orders of $45+ (after discounts/rewards). For carts less than this, shipping costs $6. This shipping method takes 5-7 business days to be delivered within the United States, once your order has finished processing.
We also offer some faster shipping options for additional costs. These options are as follows:
- Priority Shipping - $15. Once your order is finished processing and arrives at our fulfillment center, it will take typically 3-5 business days to be delivered once shipped.
- 3-Day Guarantee — $30. Once your order is finished processing and arrives at our fulfillment center, it will take up to 3 business days to be delivered once shipped.
- Rush Shipping (Next Day)— $60. Once your order is finished processing and arrives at our fulfillment center, once it is shipped it will be delivered on the next business day.
Expedited shipping only expedites the shipment of the order, and not the processing. Please allow the appropriate amount of time for your Pair to be created.
We do offer free shipping to Canada for orders meeting a $100 minimum (after discounts), otherwise shipping to Canada costs $25.
Comments
2 comments
Pair Eyewear makes exchanges and returns extremely difficult. There is no clear information on your website on how to do this and no one picks up at the customer service number. You don't even include a customer service number on your receipt.
Hi Cristine! Our phone number is at the bottom of Paireyewear.com.
We don't include return information on the site as this is a link that we send to the customer with step-by-step instructions on what to do. We also do this in case customers have multiple orders that they need to return, as this can cause issues with their returns/refunds if this is not done correctly.
We have a small phone team, but if you leave us a voicemail, then they will get back to you within 24 hours if you don't get someone on the phone.
Please email the customer service team for return instructions at hello@paireyewear.com regarding the return, and they will send the link to you immediately. We currently do not see any open emails with a return request, nor do we see any voicemails that were left by you at this time. Apologies for the issues with this!
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