How do I return/exchange my order?

Comments

11 comments

  • Avatar
    Amy Muhr

    If I need to exchange from Canada is there a fee to send the product back?

    -1
  • Avatar
    Pair Support

    Hi Amy! For Canadian returns, those requests need to be requested through the Customer Service team. Please chat or email with us, and we will send you instructions for your exchange within 24 hours. 

    0
  • Avatar
    Jacob Andy

    Apologies, it was addressed after I submitted the return. There was a point int he FAQ that stated "add-ons" would require and email to make sure they were able to be counted in the return but that didn't seem to cause an issue. 

    Thank you for attempting to clarify though. Should I delete my above comment or do you prefer they stay for people seeking similar answers?

    -1
  • Avatar
    Pair Support


    We are so sorry to hear that you were not refunded for your blue-light filtering. As this lens add-on is not a physical item that was shipped out, it was also not fulfilled when your Pair order shipped out to you. 

    When you requested your return, the agent assisting you should have "fulfilled" the blue-light filtering add-on for you so you could choose it in our Loop returns system.

    We have gone ahead and manually refunded you for the add-on and you should be receiving an email confirmation for this very soon! 

    0
  • Avatar
    Heather Sturtz

    I have reached out via email because my glasses don't seem to have the right progressive prescription. I'd like to have them checked or returned and I'm not receiving any responses back. How do I get this resolved?

    0
  • Avatar
    Pair Support

    Our customer service team is a bit behind in reply to emails - they reply to all messages in the order in which they are received. We appreciate your patience! In the meantime, please follow the above steps in the above article to return your Pair, should you wish to do so. 

    0
  • Avatar
    Carrie Kromer

    I need the return information sent to me to return/exchange a pair of toppers. I think I received an email but cannot find it. Could you resend the information to return these toppers?

    0
  • Avatar
    Pair Support

    Hi Carrie! Please reach out to the customer service team at hello@paireyewear.com and they will be happy to resend you that information. 

    0
  • Avatar
    Evelyn Thompson

    My glasses dont match the prescription I sent. They are blurry from a distance and very thick. I don't know this is possible . I need to return them asap. I can not use them.

    0
  • Avatar
    Evelyn Thompson

    I waited all this time for my new glasses only to find out that I can not use them. They are blurry from a distance and my last pair of glasses is not the same. I don't know how. Very disappointing.

    0
  • Avatar
    Permanently deleted user

    Hi, i JUST placed my order and realized my shipping address is wrong. How can i request a different shipping address? ps-i want order to go to my BILLING address on file.

    0

Article is closed for comments.

Powered by Zendesk