Canadian Shipping and Returns

Shipping Costs:

We are happy to offer complimentary shipping for our customers based in Canada with a minimum order purchase of $100. 

For any orders that are under $100, shipping is an additional cost of $25. 

Shipping Timeline:

Delivery times are subject to fluctuate depending on what province you are located in, but please allow 8-14 business days for shipping. Please note that this time frame only begins after your order has been fully processed, so please allow for processing time. Please visit this article to view our standard processing timeline.

Returns and Exchanges: 

All orders that are being returned or exchanged from Canada need to go through the Customer Service team rather than going through our automated returns system. Unfortunately, this system is only calibrated to work with our US-based orders.

Please reach out to the customer service team at [e-mail], via chat on our site, or via phone at 646-389-9692, and we will gladly assist you with this!  

Refunds:

As we are a US-based company and conversion rates frequently change, there could be a slight difference in the cost you purchase your item for versus the amount of a refund you will receive. We return the full amount to every customer who requests a refund, however, these discrepancies are out of our control. If you receive a monetary amount that is a different amount from the cost that you paid, we are happy to give you the remaining amount on a gift card for store credit.