General

Product Questions

• Placing An Order

• Will you ever come out with a ___ collection in the future?
• Help! My doctor gave you the wrong prescription and now I can't see!
• Are magnets safe to wear on the face?
• How thick are your Top Frames?
• What is the weight of your Base Frames?

FAQ

• Rewards Points
• Refunds
• Adjustments
• Where is Starry Night In Your Van Gogh Collection?
• Discount Code Usage
• I referred a friend — where are my rewards points?

Insurance Reimbursement

• What if I return my order and I used an HSA or FSA card?
• Do you accept medical/vision insurance? What about HSA/FSA cards?

Caring for your Pair

• Can I buy an extra Pair case?
• What does the Wall Hanger do?
• How do I keep my Pair from not breaking?
• How do I keep my Pair clean?
• Can I get my Pair adjusted after it is delivered?

Lens Add-Ons

• How do I test if my Pair has Blue-Light Filtering?
• What kind of lenses do you use?
• What are Blue-Light Filtering lenses?

Shipping and Returns

• Canadian Shipping and Returns
• How do I return/exchange an order from Canada?
• Shipping Times - Top Frame Orders
• I paid for expedited shipping, so where is my order?
• How do I return/exchange my order?
• Do you have a warranty?

Fit

• What if my glasses are too small/too big when they arrive?
• What Pair Base Frame should I get?

Prescription Information

• What prescriptions do you accept?
• What if my prescription changes?
• Can I use an expired prescription?
• Can you accommodate astigmatisms?
• Can you make Prism lenses?
• Do you offer Bifocal lenses or Progressive lenses?